Terms & Conditions

MASTER LEGAL DOCUMENTATION FOR FUEGO INCORPORATED LTD
Last Updated: July 2026

SECTION A: WEBSITE TERMS AND CONDITIONS OF USE

 

 

A1. Information About Us

We operate the website fuegosupplements.co.uk. We are FUEGO INCORPORATED LTD (“we”, “our”, or “us”), a company registered in England and Wales under company number 17139360. Our registered office is 15a Hockley Hill, Hockley, Birmingham, England, B18 5AA, and our main trading address is 15 Hockley Hill, Birmingham, B18 5AA. We do not currently hold a VAT number.
 

 

A2. Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our site:
  • Our Privacy Policy (Section B): Sets out the terms on which we process any personal data we collect from you, or that you provide to us.
  • Our Terms and Conditions of Supply (Section D): Applies directly to the sales, delivery, and returns of physical goods purchased on our site.

 

A3. Changes to These Terms & Our Site

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are legally binding on you.
We may update our site and change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
 

 

A4. Accessing Our Site

Access to our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
 

 

A5. Your Account and Password

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
 

 

A6. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, including product descriptions, custom graphics, and branding. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately.
 

 

A7. Uploading Content to Our Site

Whenever you make use of a feature that allows you to upload content to our site (such as customer product reviews or testimonials), you must comply with our content standards. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you grant us a perpetual, royalty-free licence to use, store, copy, and distribute that content. We also have the right to disclose your identity to any third party who is claiming that content posted by you constitutes a violation of their intellectual property rights or their right to privacy.

 

A8. Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities.
 

 

A9. Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
 

 

A10. Third Party Links and Resources on Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and such links should not be interpreted as an endorsement by us. We will not be liable for any loss or damage that may arise from your use of them.
 

 

A11. Limitation of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the use of, or inability to use, our site, or the reliance on any content displayed on our site.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Separate limitations of liability apply to the physical supply of our supplement products, as detailed in Section D.
 

 

A12. Dispute Resolution (Disputation)

If a dispute arises between you and us, we strongly encourage you to contact us directly to seek a resolution by emailing info@fuegohq.co.uk or calling 07469 589483.
If the dispute cannot be settled informally within 30 days of notification, both parties agree to attempt to settle the matter in good faith through mediation before resorting to court litigation. For consumers, alternative dispute resolution (ADR) schemes are also available to resolve complaints without going to court.
 

A13. Applicable Law

If you are a consumer, please note that these terms of use, their subject matter, and their formation are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business user, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
 

SECTION B: WEBSITE HEALTH & MEDICAL DISCLAIMER

 

B1. No Medical Advice

The content, products, and information available on this website are provided for general informational and educational purposes only. Nothing contained on this site is intended to be, or should be taken as, professional medical advice, diagnosis, or treatment.
 

 

B2. Consultation with Healthcare Professionals

You should always consult with a qualified healthcare professional, such as your General Practitioner (GP) or a registered dietitian, before making any changes to your diet, exercise regime, or starting any new dietary supplement program. This is especially critical if you are pregnant, nursing, have a pre-existing medical condition, or are currently taking any prescription medications. Never disregard professional medical advice because of something you have read on this website.
 

 

B3. Regulatory Status of Claims (UK Compliance)

In accordance with UK regulations governing nutrition and health claims:
  • The products sold on this website are classified as food supplements. They are not medicinal products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
  • Any health or nutrition claims made on this website relate strictly to the individual ingredients contained within the products, as permitted under the UK Register of Nutrition and Health Claims.
  • Our products are white-labeled and custom-branded formulations manufactured by third-party facilities. We do not manufacture these raw materials directly and make no independent, unauthorized medicinal claims regarding their efficacy.

 

B4. Product Ingredients and Allergens

While we make every effort to ensure product information is accurate and up to date, you must always thoroughly read the physical product labels, warnings, and ingredient lists provided with your order before consumption. Individual sensitivities, allergic reactions, or intolerances can occur. If you experience an adverse reaction, discontinue use immediately and seek professional medical attention.

 

B5. No Guarantees of Results

Individual results from using these food supplements will vary. Statements regarding potential benefits are based on typical ingredient outcomes and are not a guarantee that you will achieve the same results. Factors such as genetics, diet, metabolic rate, and physical activity level heavily influence overall outcomes.

SECTION C: TERMS AND CONDITIONS OF SUPPLY

 

C1. Introduction

These terms and conditions of supply (the “Terms of Supply”) apply to all orders placed by you for any products or supplements available on our website, fuegosupplements.co.uk. By placing an order, you agree to be bound by these terms.

 

C2. Service Availability and Eligibility

  • Age Restriction: By placing an order through our site, you warrant that you are at least 18 years of age and legally capable of entering into binding contracts.
  • Geographical Restrictions: We primarily deliver to addresses within the United Kingdom.

 

C3. Product Descriptions and Formulation

  • Variations: Actual goods may vary slightly from online images.
  • White-Label and Branded Goods: Our products include custom-branded and white-labeled formulations manufactured by certified third parties. We reserve the right to alter ingredient suppliers or modify packaging layouts without prior notice, provided the functional properties of the supplement remain unchanged.

 

C4. Contract Formation

A legally binding contract is only formed when we ship your products and send you an email confirmation stating that the goods have been dispatched (“Dispatch Confirmation”). We reserve the right to decline any order for any reason before dispatch.

 

C5. Price and Payment

The prices of our supplements will be as quoted on our site, except in cases of obvious error. Prices exclude delivery costs, which are clearly added to the total due during the checkout process. We accept payment via major credit/debit cards and secure online payment gateways. Payment for all products must be cleared before goods are dispatched.

 

C6. Delivery

We will fulfill your order by the estimated delivery date set out in the Dispatch Confirmation (usually 3–5 working days from dispatch). We are not responsible for delivery delays caused by events outside our control, but we will contact you to minimize the impact if a major delay occurs.

 

C7. Consumer Cancellation Rights (Returns & Refunds)

Under the UK Consumer Contracts Regulations, if you are purchasing as a consumer, you have a statutory right to cancel your order:
  • Cooling-Off Period: You have 14 days from the day you receive your supplements to cancel your order and request a refund.
  • Hygiene and Safety Exception: Because our products are ingestible health supplements, you cannot return any product where the protective safety seal has been broken, opened, or tampered with. Opened items are completely exempt from returns due to health protection and hygiene reasons.
  • Return Shipping: Unless the item is faulty, you must pay the return shipping costs. Items must be returned securely to our trading address: 15 Hockley Hill, Birmingham, B18 5AA.

 

C8. Faulty Goods

If a product arrives damaged, faulty, or incorrectly fulfilled, please notify us immediately by emailing info@fuegohq.co.uk or calling 07469 589483. In accordance with the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement for faulty goods reported within 30 days of delivery.

 

C9. Our Liability

We supply supplements only for domestic and private use. If you use the products for any commercial, business, or re-sale purpose, we will have no liability to you for loss of profit, business interruption, or loss of business opportunity.
 

SECTION D:

Fuego Family Loyalty And Rewards Scheme

Terms and Conditions

Effective Date: 07/2026

Thank you for joining the Fuego Family. Membership is free and allows you to earn rewards and Receive exclusive member benefits. By joining the Rewards Club, you agree to these Terms & Conditions.

 

D1. Membership

  • Membership is free.
  • Members must be aged 18 or over.
  • Only one membership is permitted per person.
  • Membership is personal and cannot be transferred to another person.
  • Membership has no cash value.

 

D2. Earning Points

  • Members earn 1 reward point for every £1 spent on eligible purchases.
  • Points are awarded only when your membership is identified at the time of purchase.
  • Points are normally added to your account immediately or within 24 hours.
  • Certain products or promotions may be excluded from earning points. These exclusions will be displayed in-store where applicable.

 

D3. Redeeming Rewards

  • Every 100 points earned can be redeemed for a £5 reward voucher.
  • Reward vouchers cannot be exchanged for cash.
  • Rewards may only be redeemed in-store unless otherwise stated.
  • Only one reward voucher may be used per transaction unless we specify otherwise.
  • Rewards cannot be used to purchase gift cards or vouchers.

 

D4. Welcome Offer

  • New members may receive a welcome reward.
  • The welcome reward may only be redeemed once.
  • Any expiry date will be stated on the offer.

 

D5. Birthday Reward

  • Members who provide their birthday may receive a birthday offer.
  • Birthday rewards are valid only during the promotional period stated.
  • Birthday rewards cannot be exchanged for cash.

 

D6. Returns and Refunds

  • If a purchase is refunded, any points earned from that purchase will be deducted from your account.
  • If a reward was used on a refunded purchase, the value of that reward may be deducted from the refund where permitted by law.
  • We reserve the right to adjust points where purchases have been cancelled or refunded.

 

D7. Membership Benefits

Members may receive:

  • Exclusive member offers
  • Birthday rewards
  • Early access to selected products
  • Invitations to special events
  • Loyalty rewards
  • Other promotional benefits from time to time

Benefits may change without prior notice.

 

D8. Marketing

  • Joining the Rewards Club does not automatically mean you will receive marketing communications.
  • Marketing emails or text messages will only be sent where you have given the appropriate permission or where permitted by law.
  • You can unsubscribe from marketing at any time.
  • Unsubscribing from marketing does not automatically cancel your Rewards Club
  • membership.

 

D9. Protecting Your Membership

  • Members are responsible for keeping their contact details up to date.
  • We are not responsible for rewards that cannot be delivered because incorrect contact details were provided.

 

D10. Misuse

We reserve the right to suspend or cancel any membership where we reasonably believe:

  • False information has been provided.
  • The scheme is being abused.
  • Fraudulent activity has occurred.
  • These Terms & Conditions have been breached.

Any points or rewards obtained through misuse may be removed.

 

D11. Changes to the Scheme

We may:

  • Change how points are earned.
  • Change reward values.
  • Introduce or remove member benefits.
  • End promotional offers.
  • Amend these Terms & Conditions.

Any significant changes will be published on our website or made available in-store.

 

D12. Ending the Scheme

We reserve the right to withdraw the Rewards Club at any time.

If the scheme is withdrawn, we will aim to give reasonable notice where practical.

 

D13. Privacy

Your personal information is processed in accordance with our Privacy Policy.

Please read our Privacy Policy before joining the Rewards Club.

 

D14. Contact Us

If you have any questions regarding the Rewards Club, please contact:

Fuego Incorporated Ltd

Email: info@fuegohq.co.uk

Telephone: 07469589483

Address: 15 Hockley Hill, Birmingham, B18 5AA